Regardless of which help plan you choose to utilize, you can maximize your time and thereby reduce the cost if you do a little preparation before you call. Organize your questions on paper. Be sure you know what you are asking. We recommend you E-mail your questions in advance of calling allowing your adviser to contemplate how best they can answer your inquiry.
Have the following information available (you can e-mail this in advance as well):
- Business name
- Your name
- Your position in the business
We also need the following information as it relates Estam8
- Your current version (located on the front screen)
- The “status” of the user (located on the front screen)
And while not always necessary, it can be helpful to tell us about your computer and operating system which can be found in the Control Panel System
- OS version
- Current service pack
- Processor
- Memory amount

